{"id":30553,"date":"2025-09-04T13:57:34","date_gmt":"2025-09-04T11:57:34","guid":{"rendered":"https:\/\/digitalguest.com\/?page_id=30553"},"modified":"2025-09-04T17:32:24","modified_gmt":"2025-09-04T15:32:24","slug":"fusion-digitalguest-chicostay","status":"publish","type":"page","link":"https:\/\/digitalguest.com\/da\/fusion-digitalguest-chicostay\/","title":{"rendered":"Digital g\u00e6stebog"},"content":{"rendered":"
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<\/strong>
NYHED<\/h1>\n\n<\/div><\/div>\n<\/div><\/div><\/div>\n\n
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\"digital-guest-experience-platform-pre-in-post-stay\"<\/figure>\n\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n\n
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DigitalGuest og Chicostay fusionerer for at give hoteller en samlet platform til g\u00e6sterejsen efter booking<\/strong><\/div>\n\n\n\n

DigitalGuest, grundlagt i 2016, og Chicostay, grundlagt i 2014, to f\u00f8rende udbydere af hotelteknologi, annoncerer i dag deres fusion. Sammen tilbyder de hoteller \u00e9n samlet platform, der d\u00e6kker hele den digitale g\u00e6sterejse, fra pre-stay til post-stay, designet til at forenkle driften, skabe nye indt\u00e6gtsstr\u00f8mme og l\u00f8fte g\u00e6stetilfredsheden.<\/p>\n\n\n\n

\u00c9n platform \u2013 alle g\u00e6stekontaktpunkter<\/strong><\/h2>\n\n\n\n

Ved at samle produktfunktioner og ekspertise kombinerer den nye DigitalGuest-platform alle v\u00e6sentlige g\u00e6steinteraktioner i \u00e9n g\u00e6steorienteret l\u00f8sning. Hoteller f\u00e5r nu adgang til:<\/p>\n\n\n\n

<\/path><\/svg><\/span>Kommunikation og personaliseret marketing<\/span><\/h6>\n\n\n\n
<\/path><\/svg><\/span>Omfattende mersalg af hotelprodukter og services, fra room upgrades til early check-in, spa-bookinger, restauranttilbud og hotelmerchandise<\/span><\/h6>\n\n\n\n
<\/path><\/svg><\/span>Digital check-in\/check-out og betalinger<\/span><\/h6>\n\n\n\n
<\/path><\/svg><\/span>Digital g\u00e6stebog, vouchers og information<\/span><\/h6>\n\n\n\n
<\/path><\/svg><\/span>Housekeeping og roomservice<\/span><\/h6>\n\n\n\n
<\/path><\/svg><\/span>Bordreservationer samt mad- og drikkevareservice under opholdet<\/span><\/h6>\n\n\n\n
<\/path><\/svg><\/span>Unders\u00f8gelser, feedback og rapportering efter opholdet<\/span><\/h6>\n\n\n\n

Strategisk retning<\/strong><\/p>\n\n\n\n

Fremadrettet er ambitionen, at den fusionerede virksomhed bliver en n\u00f8glestrategisk partner for hoteller inden for digitalisering og mersalg. Digitale kanaler er nu en n\u00f8dvendighed for g\u00e6stekommunikation og services, og det nye DigitalGuest vil hj\u00e6lpe hoteller med at skabe realtidseffektiviseringer, \u00e5bne nye indt\u00e6gtskilder og styrke g\u00e6steoplevelsen. Hoteller skal omfavne muligheden for mersalg, pr\u00e6cis som flyselskaberne har gjort med supplerende tjenester, der i dag kan udg\u00f8re op til 40 % af deres indt\u00e6gter.<\/p>\n\n\n\n

Det fusionerede selskab forts\u00e6tter under navnet DigitalGuest og forener de to organisationers styrker i \u00e9n kraftfuld alt-i-\u00e9n-platform.<\/p>\n\n\n\n

Ledelsens perspektiver<\/strong><\/p>\n\n\n\n

Jens Rysgaard, afg\u00e5ende CEO for DigitalGuest:<\/strong>
<\/strong>“Jeg er stolt af, hvor meget vi har opn\u00e5et med DigitalGuest siden Christian Markedal og Steen Thygesen grundlagde virksomheden i 2016, og i dag st\u00f8tter vi over 500 hoteller med digital g\u00e6stekommunikation. Som hotelejer kender jeg udfordringerne ved at administrere komplekse teknologiske l\u00f8sninger, samtidig med at man skal levere en g\u00e6steoplevelse af h\u00f8j kvalitet. Med denne fusion kan vi nu give uafh\u00e6ngige hoteller en enklere, mere konsolideret l\u00f8sning, der reducerer kompleksiteten og skaber endnu mere v\u00e6rdi. Dette er et stort skridt fremad for b\u00e5de vores kunder og vores team.”<\/em><\/p>\n\n\n\n

Tony Barker, tiltr\u00e6dende CEO for DigitalGuest (tidligere CEO for Chicostay):<\/strong>
<\/strong> “Dagens g\u00e6ster forventer, at alt sker \u00f8jeblikkeligt, er mobile-first og p\u00e5 deres egne pr\u00e6misser. At st\u00e5 i k\u00f8 for at tjekke ind f\u00f8les som en evighed, det \u00f8del\u00e6gger oplevelsen, underminerer hotelbrandet og reducerer mulighederne for cross-sell og upsell. Denne fusion giver os v\u00e6rkt\u00f8jerne til at forenkle driften og g\u00f8re hver g\u00e6steinteraktion til b\u00e5de en indt\u00e6gtsmulighed og en chance for personalisering, uden at g\u00e5 p\u00e5 kompromis med g\u00e6sternes tilfredshed.”<\/em><\/p>\n\n\n\n

“Denne fusion forener ogs\u00e5 st\u00e6rke kompetencer og en f\u00e6lles tankegang. Vi forventer fortsat v\u00e6kst, efterh\u00e5nden som hoteller i stigende grad indser, at disse tjenester er lige s\u00e5 vigtige som housekeeping. Samtidig er der ogs\u00e5 en kulturel sammenh\u00e6ng. Begge organisationer bidrager med en positiv og fremadskuende kultur, og sammen bliver vi kun st\u00e6rkere.”<\/em><\/p>\n\n\n\n

Om DigitalGuest<\/strong><\/h3>\n\n\n\n

DigitalGuest blev grundlagt i Danmark i 2016 og hj\u00e6lper i dag over 500 hoteller i Norden og Europa med at digitalisere g\u00e6sterejsen ved at erstatte papirbaseret kommunikation med moderne, b\u00e6redygtige og indt\u00e6gtsgenererende l\u00f8sninger. Platformen er whitelabel, mobilefokuseret og bruges af b\u00e5de uafh\u00e6ngige hoteller og hotelk\u00e6der til at \u00f8ge effektiviteten, forbedre g\u00e6stetilfredsheden og styrke rentabiliteten.<\/p>\n\n\n\n

Om Chicostay<\/strong><\/h3>\n\n\n\n

Chicostay blev grundlagt i 2014 og leverede en r\u00e6kke l\u00f8sninger til det britiske og svenske marked, herunder en ikke-downloadbar, hotelbrandet guest web-app, self-service kiosker, mersalg, automatiserede workflows til kommunikation f\u00f8r, under og efter opholdet samt digital check-in, check-out og betalinger. Fokus var p\u00e5 at reducere administration og omkostninger i receptionen, forbedre g\u00e6stetilfredsheden og \u00f8ge indt\u00e6gterne gennem mersalg.<\/p>\n\n\n\n

For mediehenvendelser, kontakt venligst:<\/strong><\/p>\n\n\n\n

Tony Barker, CEO
tony.barker@digitalguest.com 
+46 707 35 03 98<\/p>\n\n\n\n

John Broome, COO & CPO
john.broome@digitalguest.com
+46 724 49 39 33<\/p>\n\n\n\n

John Broome, COO & CPO
john.broome@digitalguest.com
+46 724 49 39 33<\/p>\n\n<\/div><\/div>\n\n

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\u00d8nsker du at samle alt, hvad dine g\u00e6ster har brug for \u00e9t sted?<\/h4>\n\n\n\n

Book en gratis demo<\/a>, og lad os finde den rette l\u00f8sning for dig og dit hotel!<\/p>\n\n<\/div><\/div><\/div>\n\n

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\n\nBOOK GRATIS DEMO<\/span>\n\n<\/div>\n<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"

DigitalGuest og Chicostay fusionerer for at give hoteller en samlet platform til g\u00e6sterejsen efter booking DigitalGuest, grundlagt i 2016, og Chicostay, grundlagt i 2014, to f\u00f8rende udbydere af hotelteknologi, annoncerer i dag deres fusion. Sammen tilbyder de hoteller \u00e9n samlet platform, der d\u00e6kker hele den digitale g\u00e6sterejse, fra pre-stay til post-stay, designet til at forenkle … L\u00e6s Mere<\/a><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-30553","page","type-page","status-publish"],"yoast_head":"\nDigital Guest Directory | Forbedr G\u00e6stekommunikation og Service<\/title>\n<meta name=\"description\" content=\"Oplev DigitalGuest\u2019s g\u00e6stebog, der forbedrer kommunikation og giver nem adgang til info, tilbud og tjenester. 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