Communication
Reach your guests at all stages of their stay; from before their arrival to after their departure – both automatically and manually. Ensure your guests stay well-informed and easily access everything they need to know and more.
Benefits
Automate your guest communication from pre-stay to post-stay and save valuable time in your hotel operations
Our white-label platform enables you to tailor your communication, perfectly aligning with your unique brand identity and tone of voice
Personalize your guest communication 100% by combining it with our powerful Segmentation feature
Benefits
Automate your guest communication from pre-stay to post-stay and save valuable time in your hotel operations
Our white-label platform enables you to tailor your communication, perfectly aligning with your unique brand identity and tone of voice
Personalize your guest communication 100% by combining it with our powerful Segmentation feature
What you get
With our Communication feature, you can create a customized and automated communication flow tailored to your guests. Connect with them before, during, and after their stay through emails and SMS.
For instance, you can send a pre-arrival email with upselling deals and room upgrade offers, followed by an SMS at check-in with a link to your Guest Directory, and a post-departure email asking for feedback.
We understand that every hotel has unique communication needs, so this feature also allows you to manually reach out to guests both before arrival and while they’re in-house. Additionally, you can schedule messages to be sent to your in-house guests.
What you get
With our Communication feature, you can create a customized and automated communication flow tailored to your guests. Connect with them before, during, and after their stay through emails and SMS.
For instance, you can send a pre-arrival email with upselling deals and room upgrade offers, followed by an SMS at check-in with a link to your Guest Directory, and a post-departure email asking for feedback.
We understand that every hotel has unique communication needs, so this feature also allows you to manually reach out to guests both before arrival and while they’re in-house. Additionally, you can schedule messages to be sent to your in-house guests.
How it works
DigitalGuest integrates with your PMS, making your guest’s contact information easily accessible directly within the platform.
Create customized emails that reflect your brand and visual identity using our intuitive drag & drop email builder
Make your communication more effective by including Upselling, Digital Registration Forms, Guest Feedback Surveys or a link to your Guest Directory
Use Segmentation to target communication to your guests based on their rate code and unit type, securing a personalized experience
Plan ahead and set up scheduled messages to be sent to your in-house at specific dates or repeated on certain days/times.
How it works
DigitalGuest integrates with your PMS, making your guest’s contact information easily accessible directly within the platform
Create customized emails that reflect your brand and visual identity using our intuitive drag & drop email builder
Make your communication more effective by including Upselling, Digital Registration Forms, Guest Feedback Surveys or a link to your Guest Directory
Use Segmentation to target communication to your guests based on their rate code and unit type, securing a personalized experience
Plan ahead and set up scheduled messages to be sent to your in-house at specific dates or repeated on certain days/times
Do you want to customize and automate your guest communication?
Book a free demo and let’s get you started with personalizing your guest communication!
