Guest Feedback
Get a better understanding of your guests’ experiences through customized surveys. This helps you make strategic improvements, leading to higher satisfaction and more returning guests.
Benefits
Create tailored surveys to enhance your guests’ engagement and ensure you get 100% relevant feedback
Show your guests you value their feedback and increase guest loyalty by responding with personalized messages
Engage and motivate your team by sharing your feedback reports and ultimately improving your guests’ experience
Benefits
Create tailored surveys to enhance your guests’ engagement and ensure you get 100% relevant feedback
Show your guests you value their feedback and increase guest loyalty by responding with personalized messages
Engage and motivate your team by sharing your feedback reports and ultimately improving your guests’ experience
What you get
Our Guest Feedback feature allows you to collect, analyze, and act on reviews from your guests. Through customizable surveys, you can gather valuable insights on any aspect of your hotel. From the cleanliness to the service or the breakfast buffet.
All feedback is gathered in one place – your live DigitalGuest dashboard. Here, you can view your guest insights and Net Promoter Score (NPS®). This enables you to dive into your collected data and identify opportunities for improvements to increase guest satisfaction.
You are also able to respond to all your reviews, both manually and by using templates. This ensures guests leave with a positive impression and are more likely to return.
What you get
Our Guest Feedback feature allows you to collect, analyze, and act on reviews from your guests. Through customizable surveys, you can gather valuable insights on any aspect of your hotel. From the cleanliness to the service or the breakfast buffet.
All feedback is gathered in one place – your live DigitalGuest dashboard. Here, you can view your guest insights and Net Promoter Score (NPS®). This enables you to dive into your collected data and identify opportunities for improvements to increase guest satisfaction.
You are also able to respond to all your reviews, both manually and by using templates. This ensures guests leave with a positive impression and are more likely to return.
How it works
Create your surveys based on a Net Promoter Score (NPS®) and include star ratings, comments, and conditional questions of your choice
Use Segmentation to personalize your surveys by tailoring them to your guests based on their rate code, unit type, or both
Send surveys automatically by adding them to your post-stay Automated Communication or by sharing them through QR codes or direct links
Dive into your dashboard to get an overview of your results to identify areas for improvement and strategic changes
Encourage your satisfied guests, who have given an NPS score above your chosen threshold, to leave reviews on Google, TripAdvisor, and Facebook
How it works
Create your surveys based on a Net Promoter Score (NPS®) and include star ratings, comments, and conditional questions of your choice
Use Segmentation to personalize your surveys by tailoring them to your guests based on their rate code, unit type, or both
Send surveys automatically by adding them to your post-stay Automated Communication or by sharing them through QR codes or direct links
Dive into your dashboard to get an overview of your results to identify areas for improvement and strategic changes
Encourage your satisfied guests, who have given an NPS score above your chosen threshold, to leave reviews on Google, TripAdvisor, and Facebook
Do you want to get to know your guests on a deeper level?
Book a free demo and let’s get you started with collecting feedback!
