Guest feedback

With our guest feedback feature, you can complete the guest journey in the best way possible. By knowing your NPS, you can always make the necessary changes to improve your service and property to ensure your guests keep coming back. 

Manage all your guest feedback from ONE platform

Interested in learning more about your guest so you can improve your service, enhance customer experience, and ultimately drive growth?

Then look no further, because with DigitalGuest you can get guest feedback and gain valuable insights into your property through post-stay surveys. 

You can easily build customized surveys and let your guests give you feedback with star ratings and comments on different stages of the guest journey. It can be either check-in, breakfast, room interior, or anything that is relevant to your hotel. Simply add a button leading to the guest survey in the post-stay email. And invite your guests to give you feedback.

All guest reviews are captured in one place – on your own DigitalGuest dashboard where you can see in-depth guest insights and a Net Promoter Score (NPS®). NPS® is a metric that helps you to measure the loyalty of your guests. It asks a simple question:

“How likely are you to recommend our business to a friend or colleague?”

And your guests can answer on a scale from 1 to 10, at the end diving them into 3 groups –  Detractors (0-6), Passives (7-8), and Promoters (9-10). And of course, we always want your guests to be promoters, which means that when you know your NPS, you can always make the necessary changes to improve your service and property to ensure your guests keep coming back. 

Optimize your hotel operations and increase guest satisfaction based on valuable insight into your guests’ experience.

Also, directly through the platform, you can respond to your guests’ comments immediately, which makes it very easy to reach out to your guests before they leave potentially bad feedback online. And to improve your online reputation, you can encourage your guests to publish reviews on sites like Google and Tripadvisor after they have finished the survey. 

Most importantly, you can easily generate a detailed report for specific time intervals. Your statistics can be instantly compared to previous periods by trend indicators. This way you can easily pass statistics reports to management and employees, so everyone is up to date.

It’s no secret that happy guests spend more, tell others, and come back. 

So if you want to understand your guest’s experiences and increase direct bookings. Then you can do it all digitally with us. Go ahead and Book a demo, and together we will make your guests happy! 🚀 

Ready to increase your direct bookings?

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Are you curious?

Get ready to become the amazing new client of DigitalGuest.