The festive season is a time of joy, connection, and creating unforgettable memories. As a hotelier, this is your chance to turn every guest’s holiday stay into something truly magical. Did you know that 74% of travelers love receiving local recommendations when exploring a new destination? According to Hilton’s 2025 trend report, this underscores how much guests value authentic, personalized holiday guest experiences.
With DigitalGuest, you can go beyond expectations by using automation to craft seamless and memorable guest journeys, from the moment they book to long after they check out. Let’s explore how to make this holiday season extraordinary for your guests!
Stand Out with Local Holiday Recommendations
Personalize Experiences with Local Insights
Travelers crave meaningful connections to their destinations, especially during the holidays. According to Hilton’s trend report, 74% of guests prioritize local recommendations. You can use DigitalGuest to:
- Highlight nearby Christmas markets, tree-lighting ceremonies, and caroling events.
- Share insider tips on cozy restaurants offering festive menus or mulled wine.
- Promote unique local traditions, like holiday parades or winter walking trails.
Create a Digital Holiday Guide
Forget outdated in-room brochures—DigitalGuest makes it easy to provide a personalized, always-up-to-date digital directory filled with local holiday suggestions. These small touches help create exceptional holiday guest experiences and ensure every stay feels unique.
Transforming Holiday Stays with Automation
From pre-stay anticipation to the final farewell, automated guest communication can elevate the holiday experience:
Pre-Stay: Inspire and Excite Your Guests
- Share Holiday Activities: Automated emails can highlight nearby Christmas markets, festive concerts, or New Year’s celebrations. These thoughtful details inspire guests to explore and plan their stay.
- Upsell Room Upgrades: Tempt guests with seasonal room upgrades, like suites featuring fireplaces or Christmas-themed decor. Add a festive offer to sweeten the deal—guests love a little holiday treat.
In-Stay: Add Festive Joy
- Festive Meal Deals: Turn top-selling menus into holiday-themed experiences. Add mulled wine, Christmas crackers, or a New Year’s Eve champagne toast to your offerings.
- Daily Surprises: Delight in-house guests with scheduled messages inviting them to enjoy complimentary drinks or snacks. These small gestures enhance the festive atmosphere.
- Offer Late Check-Out: Let guests relax after Christmas dinner or New Year’s celebrations with an automated late check-out option. A simple SMS or email can express gratitude while offering extra comfort.
Post-Stay: Keep the Festive Spirit Alive
- Thank You Emails: Send a warm thank-you email after their stay, expressing appreciation for choosing your hotel during the holidays.
- Exclusive Discounts: Include a special promotion for their next visit, encouraging repeat bookings and extending the holiday cheer.
Automation through DigitalGuest ensures these steps are seamless and consistent, creating stress-free holiday guest experiences that guests will remember.
Maximize Holiday Revenue with Upselling
Boost Festive Sales Through Digital Communication
The holiday season offers endless opportunities to upsell services. With DigitalGuest, you can:
- Offer Holiday Dining Experiences: Promote Christmas dinners, holiday brunches, or New Year’s Eve gala celebrations.
- Highlight Room Upgrades: Tempt guests with suites offering scenic views or seasonal decor.
- Create Seasonal Packages: Combine spa treatments, sleigh rides, or champagne delivery for a unique holiday experience.
- Sell Gift Cards: Let guests purchase gift cards for family and friends—perfect for last-minute gifts or future stays.
Tailor Offers to Holiday Needs
Automated communication ensures your festive offers are delivered to the right guests at the right time, helping you increase revenue while enhancing holiday guest experiences.
Why Personalization and Automation Matter
Combining personalization with automation is the key to guest satisfaction:
- For Guests: It creates a joyful, stress-free holiday experience.
- For Hotels: It boosts reviews, repeat bookings, and revenue.
DigitalGuest makes it simple to deliver personalized experiences at every stage of the guest journey, ensuring that your hotel stands out this festive season.
Wrapping up
Christmas and New Year’s are the perfect time to surprise and delight your guests with festive experiences they’ll always remember. DigitalGuest makes it easy to create personalized journeys, from pre-stay inspiration to in-stay surprises and thoughtful follow-ups after check-out.
Want to see how it works? Book a free demo with DigitalGuest today and see how our platform can transform the way you connect with guests this festive season and beyond!
