Creating a smooth and enjoyable experience for hotel guests is more than just providing a comfortable room. Yet, many hotels struggle with outdated systems, missed upselling opportunities, and impersonal interactions. DigitalGuest bridges this gap by simplifying communication and enhancing the entire guest journey—before, during, and after their stay. As a leading digital guest experience platform in Scandinavia, DigitalGuest empowers hotels to improve engagement and optimize the guest experience at every stage.
Pre-Arrival: Making a Great First Impression
Before a guest even steps foot in the hotel, their experience has already begun. This phase is a perfect opportunity to set expectations, build excitement, and provide essential information that ensures a seamless arrival.
Personalized Pre-Arrival Communication
Guests appreciate clear and timely communication. DigitalGuest allows hotels to send automated messages via email or SMS, ensuring guests receive details about their upcoming stay, parking options, and available services. This proactive engagement reassures guests and reduces last-minute inquiries, enhancing the overall pre-arrival guest experience.
Upselling Before Arrival
Why wait until check-in to offer upgrades? With DigitalGuest, hotels can suggest room upgrades, premium services, and exclusive offers before arrival. Whether it’s a spa treatment, early check-in, or a curated dining experience, guests can tailor their stay to their preferences while hotels maximize revenue.
Digital Registration for a Seamless Start
Nobody likes filling out forms at the front desk. DigitalGuest simplifies the check-in process by allowing guests to complete registration in advance, reducing wait times and improving efficiency. This digital guest registration form enhances convenience while ensuring compliance with hotel policies.
In-Stay: Enhancing Convenience and Engagement
With DigitalGuest, the guest experience starts before check-in. But it doesn’t stop there—once guests arrive, the platform ensures they have everything they need for a hassle-free and personalized hotel experience.
The Digital Guestbook: Everything at Their Fingertips
A digital guestbook for hotels eliminates the need for printed brochures and outdated directories. Guests can find hotel information, restaurant menus, local recommendations, and service requests—all accessible from their phones, ensuring a seamless in-stay guest experience.
Promoting Sustainability with Housekeeping Choices
More travelers are looking for eco-friendly stays. DigitalGuest allows hotels to offer guests the option to opt-out of daily cleaning, reducing environmental impact while improving operational efficiency.
Upselling During the Stay
Mid-stay promotions, such as exclusive spa discounts, room service deals, or event tickets, can be seamlessly integrated into the platform. These personalized offers help increase in-stay upselling revenue while enhancing the guest experience.
Ready to transform your guest experience?
Post-Stay: Keeping the Connection Alive
The guest journey doesn’t end at check-out. Keeping the relationship strong after departure increases the likelihood of repeat bookings and positive reviews.
Automated Thank-You and Feedback Requests
A simple ‘thank you’ message goes a long way. DigitalGuest automates post-stay guest feedback collection, ensuring hotels receive valuable insights through surveys. These insights help improve service quality and guest satisfaction.
Encouraging Online Reviews
Satisfied guests are more likely to leave positive reviews when prompted. To strengthen the hotel’s online reputation, encourage your satisfied guests, who have given an NPS score above your chosen threshold, to leave reviews on Google, TripAdvisor, and Facebook.
Exclusive Offers for Returning Guests
Loyalty matters. By sending personalized rebooking offers, loyalty rewards, and direct booking incentives, hotels can increase guest retention and direct hotel bookings while bypassing third-party booking platforms.
Why DigitalGuest?
DigitalGuest is more than a guest communication tool—it’s a fully customizable white-label guest experience platform designed to elevate hospitality brands. One of its biggest advantages is that it is a white-label solution, meaning it can be fully customized to fit your brand identity. Hotels can tailor everything, from colors and fonts to messaging style, ensuring a seamless experience without the DigitalGuest logo appearing anywhere.
With DigitalGuest, hotels can:
- Boost Revenue by promoting personalized upselling opportunities before and during the guest’s stay.
- Save Time by automating guest communication and reducing manual tasks.
- Improve Guest Satisfaction with seamless digital interactions, real-time messaging, and personalized offers.
- Go Green by reducing paper waste through digital guest directories, registration forms, and service requests.
- Maintain Brand Identity with a fully customizable, white-label guest communication platform.
Elevate Hospitality with DigitalGuest
Modern travelers expect convenience, flexibility, and personalization. DigitalGuest helps hotels meet these expectations by providing a seamless digital guest journey from pre-arrival to post-stay.
From automated pre-stay messaging to in-stay service requests and post-stay rebooking incentives, DigitalGuest ensures that guests feel valued every step of the way. Ready to enhance your hotel’s guest experience and maximize direct bookings? DigitalGuest makes it simple and effective.
Book a free demo today and see how DigitalGuest can transform your hotel’s guest experience!
