Your preferred guest experience platform in one web app.
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DigitalGuest is a personalized guest experience platform that helps the hospitality industry communicate, upsell and offer services to their guests from pre-stay to post-say in one web app. Our hotel guest communication platform is a simple and powerful tool that is easy to use and requires no download for the guests.
The success of the hospitality business is affected mainly by the level of customer satisfaction and their experience during their stay. Therefore, DigitalGuest has created a platform that helps to improve guest satisfaction by offering communication with guests already before their stay with a personalized welcome message. It’s possible to customize and target emails and SMS flow based on room type, rate code, or guest profile and offer special deals, such as room upgrades, parking services, and breakfast packages. Moreover, customer satisfaction is increased since guests can access the guestbook just with one click and see all the necessary information they would need before they reach the property.
The guest can access all the information about the hotel, contact reception, and order room service directly from their own smartphone. This allows guests to spend more time enjoying their stay, rather than worrying about finding the wi-fi password or breakfast time. Additionally, the platform helps to take off the pressure of reception as these simple questions pop up all the time.
From booking to check-out, provide the best journey for your guests.
When guests have all the right information and get personalized offers to improve their stay, they are likely to be more satisfied with their stay, which also results in the repeated booking of returning guests.
Not to mention, the platform is fully integrated into different PMS systems, meaning that the whole guest journey from pre to post-stay is fully automated.
Overall, DigitalGuest enables you to share valuable information with your guests and increase your revenue from existing customers through our digital platform. Our system will take your hospitality to the next level through personalized upselling, unique guest insights, digital room service, and online communication with your guests.
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Impress your guests with an easily customized and automated communication flow covering the entire guest journey. We offer smart automation so you can focus on what truly matters – your guests!
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Get ready to become the amazing new client of DigitalGuest.