Upselling cases

upselling in hospitality industry

Upgrades, room service, and upselling extras made easy! Going digital means that your guests can sweeten their stay directly from their own smartphones. Let’s dive into a few examples!

Mountain Lodge Stöten

What better way to end a long day on the ski slopes than by ordering some takeaway to enjoy in your warm and comfy hotel bed?

Even though Mountain Lodge Stöten is only open for 5 months a year and consists of just 26 double rooms, they’ve managed to cash in +50.000 EUR from takeaway offered on their DigitalGuest platform! Their ski guests especially love a good burger or an Italian pizza, and who can resist when it only takes a few clicks on your own smartphone?!

380

Dirty burgers sold

+50,000 EUR

increased revenue

Tivoli Hotel

At Tivoli Hotel in Copenhagen, they’ve used both a room upgrade option as well as room service. Guests received access to their DigitalGuest platform in a pre-stay email and in an SMS at check-in, but they also placed QR codes linking directly to room service on the bedside table – clever! In just three months they generated +60.000 EUR in total revenue from upgrades and room service. Including an astonishing 1065 Tivoli Burgers

1065

Tivoli burgers sold

+60,000 EUR

increased revenue

Ready to earn additional revenue?

Skagen Strand Feriecenter

Breakfast, some might even say ‘the most important meal of the day’, but either way offering guests the option to order breakfast digitally has created a huge success at Skagen Strand Feriecenter!

The breakfast orders in 2021 included 1572 ‘håndværkere’ – a traditional Danish breakfast roll. In total all orders added up to €8.200 in revenue!

1572

Danish breakfast rolls sold

179%

ROI

179%

increased revenue

skagen strand upselling case

Axel Guldsmeden

At Axel Guldsmeden they’re generating extra revenue by offering room upgrades in a pre-stay email. This way guests can request early check-in, add sparkling wine and snacks upon arrival or buy spa access before they arrive at the hotel.

In just five months they’ve generated an extra €4060 in revenue with sparkling wine and early check-in being their most sold upgrades. Axel Guldsmeden makes sure to always have a sweet, enticing offer ready for guests, so they can maximize their revenue! Maybe you’re ready to do the same?

125x

early check-ins

119%

ROI

upselling in hospitality industry

Are you curious?

Get ready to become the amazing new client of DigitalGuest.