Guest communication cases
guest communication in hospitality
Communication is key! And providing that little bit of extra service is a piece of cake when you can contact your guests with just a few clicks! So what could your guests be interested in? Let’s dive into these stories!
TanumStrand
A late cancellation for a spa treatment or massage used to equal lost income at TanumStrand, but now they send out a quick SMS letting in-house guests know if there’s an opening.
Often this results in a new booking, so the hotel still gets the income and a happy guest after a wonderful spa treatment!
Personal
SMS to guests
Increased
SPA bookings
Ready to be our next amazing client?
Blokhus By Camping
The key to a camping trailer was found on a sidewalk in Blokhus and brought to the reception at Blokhus By Camping as lost & found. Before DigitalGuest, the campsite would’ve printed posters to display in communal spaces around the campsite, so it could take several days to find the owner – if the owner was even found at all.
This time they decided to log into their DigitalGuest platform and send out an SMS to all in-house guests. Just 10 minutes later the key was returned to its owner. Now that is effective digital communication!
1 key
got away
1 key
found its way home
Hotel Flora
Nudge your guests to visit your restaurant or bar with an extra SMS or email. At Hotel Flora they had been sending out a short pre-arrival SMS inviting guests to join happy hour or some snacks at their in-house bar & bistro.
Super simple and easy way to increase the revenue and at the same time achieve happy and well-informed guests!
SMS
invitation for happy hour
Increased
bar revenue
guest communication in hospitality
Are you curious?
Get ready to become the amazing new client of DigitalGuest.
